Sweep Life Cleaning LLC (“Sweep Life,” “we,” “us,” or “our”) respects your privacy. This policy explains the information we collect, how we use and disclose it, and the choices available to you when you visit our website, request a quote, book or receive a service, communicate with us, or otherwise interact with Sweep Life.
1. Information we collect
Depending on how you interact with us, we may collect:
- Contact information, including your name, email address, telephone number, service address, and billing address.
- Service and booking information, including property details, requested services, frequency, appointment dates, access instructions, pet information, preferences, notes, photographs you provide, and service communications.
- Account and transaction information, including booking history, invoices, payment status, refunds, discounts, and limited payment-related details. Complete card information is processed by our payment processor and is not stored directly by Sweep Life.
- Communications, including emails, calls, text messages, form submissions, reviews, customer-support requests, and communication preferences or consent records.
- Device and website information, including IP address, browser and device type, pages viewed, referring pages, approximate location derived from IP address, cookie identifiers, and interaction data.
- Information from service providers or public sources when needed to operate our business, verify information, prevent fraud, or respond to your request.
Please do not send us Social Security numbers, financial-account credentials, medical information, or other highly sensitive information unless we specifically request it for a lawful and necessary purpose.
2. How we collect information
We collect information directly from you when you complete a form, request a quote, schedule service, create an account, provide payment information, call or text us, communicate by email, participate in a promotion, submit a review, or otherwise provide information. We may also collect information automatically through cookies and similar technologies and receive information from vendors that support booking, communications, payments, our website, analytics, and customer service.
3. How we use information
We use personal information to respond to inquiries; provide quotes and cleaning services; manage bookings, accounts, payments, receipts, support, and disputes; send service communications and permitted promotions; operate, secure, personalize, and improve our website and services; measure performance; prevent fraud or misuse; maintain records; comply with law; enforce our agreements; and protect rights, property, and safety.
4. Email, telephone, and text messaging
We may use the contact information you provide for service-related communications, including quote follow-up, confirmations, reminders, access questions, schedule changes, payment notices, receipts, and customer support. We may send promotional messages when you have provided the consent required for that communication.
For SMS or MMS messages, message frequency varies and message and data rates may apply. Reply STOP to opt out and HELP for help. Consent to receive marketing text messages is not a condition of purchasing services.
We do not sell, rent, or share mobile telephone numbers, text-messaging originator opt-in data, or messaging consent with third parties or affiliates for their marketing or promotional purposes. Text-messaging opt-in data and consent will not be shared with any third parties except providers that support delivery of the messaging service as necessary to transmit communications on our behalf.
5. Cookies and similar technologies
Our website and service providers may use cookies, pixels, log files, and similar technologies to operate the website, remember preferences, understand usage, evaluate marketing activity, prevent abuse, and improve performance. You may control some technologies through available cookie or browser settings, although blocking cookies may affect site functions.
6. How we disclose information
We do not sell or rent personal information. We may disclose information to service providers that support website hosting, booking and customer management, communications, payment processing, analytics, security, accounting, and similar operations. These providers may include BookingKoala, GoHighLevel/LeadConnector, Stripe, telecommunications carriers, and hosting or analytics providers. We may also provide necessary information to cleaning professionals and personnel, disclose information for legal or safety reasons, transfer information in a business transaction, or disclose information at your direction or with your consent.
The disclosures above exclude mobile telephone numbers, text-messaging originator opt-in data, and messaging consent. That information will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
7. Payment information
Payments are processed through Stripe or another payment processor presented at checkout. Payment processors handle payment information under their own privacy and security practices. Sweep Life may receive limited details such as card brand, last four digits, expiration date, transaction identifiers, payment status, and authorization results, but does not receive or store your complete card number.
8. Data retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and tax records, administer customer relationships, resolve disputes, prevent fraud, enforce agreements, and satisfy legal requirements. When information is no longer reasonably needed, we may delete, de-identify, or securely dispose of it.
9. Data security
We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. However, no website, transmission, payment system, or storage method can be guaranteed completely secure. You are responsible for protecting account credentials and promptly notifying us of suspected unauthorized activity.
10. Your choices and privacy requests
You may unsubscribe from marketing emails through the link in the message and opt out of text messages by replying STOP. You may contact us to request access to, correction of, or deletion of personal information associated with you, or to withdraw consent where processing depends on consent.
To submit a request, email contact@sweeplifecleaning.com or call (469) 620-8182. We may request information needed to verify your identity and may deny or limit a request where permitted by law, including when records must be retained for a transaction, legal compliance, security, or legal claims.
11. Children’s privacy
Our website and services are intended for adults arranging residential cleaning and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13. Contact us if you believe a child has provided information to us.
12. External websites and services
Our website may link to third-party websites or services that we do not control. Their privacy practices are governed by their own policies. We are not responsible for the privacy, security, or content of external services.
13. Changes to this policy
We may update this Privacy Policy as our services, practices, providers, or legal obligations change. The revised policy will be posted with an updated date and applies prospectively unless otherwise stated.
14. Contact us
Sweep Life Cleaning LLC
Serving Dallas–Fort Worth, Texas
(469) 620-8182
contact@sweeplifecleaning.com
sweeplifecleaning.com